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Driver CPC Train the Trainer for DHL

DHL, one of the world's foremost freight forwarding, warehousing, distribution and supply chain management companies, provide exceptional Driver training (Driver CPC) to their own teams, to drivers from other organisations and to self-employed drivers. In the Spring of 2009 it was decided that the nationwide team of 45 Driver Trainers would benefit from additional training to enable them to deliver in a highly participative and more engaging manner.

Working closely with the Chartered Institute of Logistics and Transport (CILT), TFA designed and delivered a bespoke two-day programme that enhanced the facilitation skills of the Driver CPC trainers and provided them with a toolkit of training activities, energisers and icebreakers to help them deliver the training in a fresh, enjoyable and especially inter-active way. The programme required each Trainer to complete significant pre-course work and to deliver an element of a pre-designed Driver CPC course in a facilitative style. In order to gain accreditation/certification, each Trainer was assessed against CILT agreed criteria that included the planning and preparation of a training session as well as its delivery.

Measuring success:

In the first six months delivery of the Programme an unprecedented 100% pass rate was achieved and the aspiration is to maintain this level into the future.

Ongoing success:

Such was the positive feedback from the course that it is now being offered as the core Train the Trainer Module within the DHL ‘Engage' range of scheduled courses operated throughout the UK.
In addition, TFA were invited to bid for the delivery of a much wider range of courses to be offered as part of ‘Engage' and, against very tough competition, we have been awarded the contract to deliver the following titles in the course calendar:

• Introduction to Leadership
• Communicating Effectively
• Conducting Effective Performance Reviews
• Successful Meeting Management
• Focus on Start-up
• Service Delivery and Customer Service
• Effective Solutions to Business Challenges
• Leading Team Excellence
• A stand alone 12 month potential manager development programme, branded as Headstart.